Frequently Asked Questions

 

inner_4inner_3

How to get to St Lukes Home?

By road from Cork City: Drive down the Blackrock Road, through Ballintemple and Blackrock village, along the narrow Castle Road and past Blackrock Castle. Immediately after the second car park take the fi rst turn to the right on to Ferney Road. The entrance to St. Luke’s Home is on your left hand side.

By road from the South link road: Take the slip road signposted for Blackrock & Mahon. Follow the signs for Blackrock & Mahon, leaving Mahon Point Shopping Centre on your right until you reach a crossroads. Take a right and continue to the end of the Skehard road. Turn left onto Ringmahon Road and take the next turn right on to Castle Road. The entrance to St. Luke’s Home is on the left.

By bus from Cork City: The number 202 bus from Parnell Place serves Beaumont, Blackrock, & Mahon. The route terminates at the top of Ferney Road in Mahon. Take a short walk down Ferney Road and you will see St. Luke’s Home on your right hand side. Check with Bus Éireann for service times.

See St Luke’s on the Google map

Are there parking facilities ?
Yes we have full parking facilities

The car park outside the main entrance is free and is open seven days a week. Designated spaces are provided for disabled parking permit holders. Parking outside Northridge House is for users of the Education Centre only.

What are the visiting hours for the Home ?

We welcome visitors to the Home and realise the importance of such visits for the well being of our residents. People in care settings also require times for privacy, peace and quiet. In a situation where a resident is ill, families are free to remain with the person, as they wish. At other times nursing staff may make specific requests for people to leave an area for a time, to facilitate the nurses in their care for the residents. Next of kin/representative may visit at any time. Children must be supervised at all times.

Is there a restaurant on site ?
Visitors can purchase hot food and drinks in our restaurant ‘The Oyster’ which is managed by outside contractors QCafe. It is open seven days a week from 8.30 to 5.30. There are also vending machines located along the main corridor which contain a selection of snacks and drinks.
How can I make a donation to the Home?

An online donation can be made by clicking on www.mycharity.ie or if you prefer, contact St Luke’s Home Foundation directly on 021 4359444 and we would be delighted to talk to you.

SEE MORE INFORMATION ABOUT DONATIONS  (ON THIS PAGE)

How do I make a complaint?
We continually strive to improve our service. You have the right to tell us if you are unhappy about any aspect of our service and to have your concern investigated if necessary. You will be informed of the outcome in accordance with the home’s complaints policy. We would encourage residents and families to discuss concerns with the nurse-in-charge of the unit. If you are not comfortable doing this you can contact the Director of Nursing or Assistant Director of Nursing. If you remain dissatisfied you can refer your concerns, in writing to the Complaints Officer of the home. An outline of the complaints procedure is posted on the notice board on each unit.
What is the Nursing Home Support Scheme/ Fair Deal?

The Nursing Homes Support Scheme, otherwise known as ‘Fair Deal’, is a means of financial support for people who need long-term nursing home care. Under ‘Fair Deal’ you will make a contribution towards the cost of your care and the State will pay the balance. This applies regardless of the cost of care in your chosen place of care. Potential residents to any nursing home should apply for Fair Deal approval well in advance, as this process can take a number of weeks.

Read More…

What is the situation if I don’t qualify for Fair Deal or I don’t apply?

Should you not be eligible for, or decide not to avail of “Fair Deal” you may decide to pay the total cost of care to St Luke’s Home, which will be invoiced directly to you each month in advance.

Admission will still be via our waiting list, and be subject to our own assessment of need.

Can I put my relatives name on the waiting list for a long term care bed ?
YES
Can I view the facility?
Yes. Appointments can be made to view the facility. Simply phone the main number (021) 4359444 and ask for Joan Jeffery
What is Respite Care and how do I apply ?

Respite Care can be accessed through the HSE’s Public Health Nurses.

Currently, following a medical assessment carried out by the Public Health Nurse the client may be entitled to up to 28 days free Respite Care in any one 12 month period. Thereafter a rate of €25 applies.

Following the medical assessment the HSE Respite coordinator, currently, Tara Kidney (021 4923527) will arrange the Respite Care. The family can express a preference for where and when they would like to avail of the Respite and every effort will be made to accommodate these preferences.

Once Respite Care has been arranged at St Luke’s Home we will send a letter with instructions covering everything from the time of arrival to what to bring with you, to the time for going home.

At St Luke’s Home seven of our Beds are allocated to Respite Care, two are located in our secure Dementia Unit, Maguire House and five in our other three units.

CLICK HERE for Respite Information Leaflet

What should I bring with me when availing of a Respite bed ?
CLICK HERE for Respite Information Leaflet